Mediation entails a third-party intervention designed to assist parties in managing conflict. Trained mediators are impartial process experts who learn to utilize communication and conflict philosophy and theories to increase the probability of more favorable outcomes between parties in conflict. The undergraduate certificate is designed for communication majors or any student interested in developing practical skills in alternative dispute resolution. The courses in this certificate focus on alternative dispute processes that include strategies for managing conflict in personal, public, legal, political, governmental and corporate contexts.
The undergraduate certificate in mediation requires 12 semester hours (four courses).